READ THIS COLUMN IF YOU WANT TO ORDER ON-LINE
ON-LINE CREDIT CARD ORDERS:
There are no credit or debit card charges for orders placed on-line using the buy-now buttons on our
webpages, you just pay the button-prices as shown on the site.
To place a credit / debit card order on-line just click on the buy-now buttons on our
webpages. When you have finished adding the things you need click on the check-out button
and Paypal (our card handlers) will securely process the sale taking down your card details
etc., and then confirm everything by email.
You do not need to be a member of Paypal or to register
with them in order to use your credit or debit card. Just enter your details as you do with any
other on-line company.
If you pay on-line your interests are protected
by Paypal's state of the art security encryption - even we do not see your card details - within
minutes Paypal simply confirm to us that you have paid and we then process and despatch your order, usually
the same day, and confirm it to you by email giving an expected arrival date.
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READ THIS COLUMN IF YOU WANT TO ORDER BY POST
 OR BY TELEPHONE
CREDIT CARD TERMS FOR ORDERS THAT ARE POSTED-IN or TELEPHONED-IN.
There are no credit or debit card charges for orders placed on-line using the buy-now buttons on our
webpages (see adjacent column left) you just pay the button-prices as shown on the site.
If you choose to send in an order by post and submit written Card details which have to be manually
handled the following rules will apply.
Processing Charges for Credit Card Orders Which are Posted-in or Telephoned-in
All credit card sales which are posted-in or telephoned-in are subject to a 4.5% approx authorisation charge
(to cover the costs charged to us by the card issuers) not
exceeding a maximum of £2.00 in total.
For example, if your order
totals £10.00 then 45p extra will be added to cover credit card authorisation
and handling. If your order totals £25.00 then £1.12
will be added to cover card handling charges. If your order totals over £50.00 then 2.00 will
be added to your order. If your order totals
£1,000.00 you will still only be charged £2.00 for card handling. We
will compute and itemise these costs clearly on your receipt.
If you want to post-in your order and pay using a method other than a credit card
then please click here for more information on paying by cheque.
Click here for more information on how to pay by Postal Orders.
Click here for more information on how to pay using Cash.
CHARGES FOR ABORTED CREDIT CARD AND DEBIT CARD ORDERS
INSUFFICIENT FUNDS:
Please do not place a credit or debit card order with us unless you are certain
that you have enough balance / credit to amply cover the sale .
We electronically authorise every sale and the credit/debit card company's
computers will refuse the sale if there is not enough in your account or
you are over your limit. Even if your account is only one cent/one penny
short your bank's computer will reject the sale.
Customers who do not
know the exact state of their card account and whether it is sufficiently in credit
to cover the order they want to place should avoid ordering by post and instead
order using the on-line buttons on our website (see left)
because the system will then warn you if you have insufficient funds to cover and
avoid locking you into the ancillary charges outlined below.
The picking, sorting, preparation and packing of an order, particularly one
from overseas, is extremely time consuming and we cannot process your card
accurately until that work is first invested in the sale. Therefore,
if you place an order by post which is refused by your credit /debit
card company because of shortage of funds we will expect you to honour the
sale in some other way (CASH / Banker's
Cheque / British Postal Orders etc.,) or
by the use of a different card to cover the time we will have invested in processing the order
up to authorisation level.
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If the first card you give us is rejected because of insufficient funds we
will apply a £2.00 charge for re-presenting that card.
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If you ask us to use a different card and the sale is refused because of
insufficient funds we will charge you £2.00 for that and each subsequent
failure of credit/debit cards used.
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If you ask us to reclaim the sale by deducting item/s to equate with
your available credit that means we will have to completely rework and
repack the sale; this will be considered a separate order . As such
a reprocessing fee of £2.00 will be applied on top of the
£2.00 re-presentation fee (see 1.).
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If you decide not to go ahead with the order an order cancellation fee of
£5.00 will be charged to cover our time and labour.
Please do not chance using a credit / debit card by post if you are near your
limit - use the on-line buttons instead. Some people are pretty sloppy with their accounts
and don't know their
balances. We understand that but we don't want to have to embarrass
you and we don't want to have to charge you so please make sure you have
enough credit/balance to cover. The ball is in your court.
Please do not order on the assumption that funds may be in your account
by the time we process because we are so quick in getting orders out we may
get there first and if the sale is rejected we will charge you for
our time as outlined above.
The placing of an order by credit / debit card will be deemed an acceptance
of these conditions.
HOW TO PLACE CREDIT / DEBIT CARD ORDERS WHICH ARE POSTED-IN TO US:
This applies only to customers residing within the U.K. ( Overseas clients should always use the
on-line buy-now buttons because everything is automatically calculated for them on-line, including the
best possible currency exchange rate and cumulative overseas airmail postage).
U.K. customers wishing to post an order in
should print out the Order Form/Coupon here , write in their details and post it to:
The Sorcerer's Apprentice,
6 - 8 Burley Lodge Road,
Leeds LS6 1QP
Yorkshire U.K.
Alternatively credit/debit card holders can use our 24hr telephone order line:
0113 2451309 and dictate their order over the phone.
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